Customer Service Trainer

About the role

Circles is seeking a dedicated Customer Service Trainer to elevate the performance of its frontline agents across BPO vendor teams. This remote position focuses on building a culture of service excellence for a digital‑first telecom brand operating in the MENA region.

Key responsibilities

• Design, deliver and continuously improve onboarding, upskilling and refresher training programs for customer service agents.
• Create and maintain training materials, SOPs, knowledge‑base articles, call/chat scripts and service playbooks tailored to a digital telco environment.
• Collaborate with the Customer Service Program Manager to align training content with product feature updates, policy changes and service expectations.
• Support quality‑assurance initiatives and provide performance coaching to ensure agents meet service standards.

Required profile

• Detail‑oriented, performance‑driven professional with a passion for learning and development.
• Strong self‑management skills and ability to work independently in a remote setting.
• Experience managing training programs in high‑volume, digitally native customer service environments.

Required skills

What we offer

• Opportunity to shape service excellence for a leading global telecom SaaS platform.
• Fully remote work arrangement with flexible scheduling.
• Collaborative environment with exposure to cutting‑edge digital telco solutions.