Customer Success Executive (UAE National)

About the role

The Customer Success Executive will drive revenue by generating high‑quality customer appointments and delivering outstanding experiences. This position focuses on increasing customer retention and lifetime value through prompt, professional communication across multiple channels.

Key responsibilities

• Generate and qualify appointments for Sales and Aftersales functions while maintaining professionalism.
• Build rapport with customers to boost retention and lifetime value.
• Resolve queries quickly via phone, email and other channels, following customer‑connect protocols.
• Handle challenging calls, manage stress, and maintain professionalism with difficult customers.
• Collaborate with team leaders, participate in weekly evaluations, and take ownership of additional tasks.
• Complete assigned training on time and adhere to all company policies.
• Meet SLA and KPI targets, and complete regular performance evaluations.

Required profile

• UAE national (Emirati) candidate.
• Bachelor’s degree or equivalent in a related field.
• Maximum of 1 year of customer service experience.
• Strong communication, active listening and questioning skills.
• Ability to work flexible floor‑shift schedules.

Required skills