Customer Support Coordinator

About the role

We are looking for a proactive, customer‑focused Coordinator to be the first point of contact for our clients. You will handle inquiries across phone, email and chat, ensuring a high standard of service and swift issue resolution.

Key responsibilities

• Serve as the primary contact for inbound customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues promptly and professionally.
• Escalate complex issues to the appropriate team or department when necessary.
• Coordinate with internal teams (sales, logistics, technical support, etc.) to ensure timely resolution of customer needs.
• Maintain up‑to‑date knowledge of products, services, promotions, and system updates.
• Track customer interactions and update records in the CRM system.
• Monitor and follow up on open support tickets until resolution.
• Identify patterns in customer feedback and report recurring issues to management.
• Contribute to documentation, FAQs, and self‑service resources.

Required profile

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 0‑3 years of experience in customer support, service coordination, or a similar role.
• Strong written and verbal communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to manage multiple tasks in a fast‑paced environment.
• Positive, solution‑oriented attitude focused on customer satisfaction.

Required skills

• Microsoft Office proficiency
• Experience with CRM systems such as Salesforce, Zendesk, or HubSpot