Customer Support Representative (Entry Level)

About the role

Kama Capital, a Dubai‑based trading broker, is seeking an entry‑level Customer Support Representative to provide timely, professional, and accurate assistance to its clients across email, live chat, phone, WhatsApp and other channels.

Key responsibilities

• Respond to client enquiries within agreed response times, maintaining a professional tone.
• Assist clients with account access, portal navigation, deposits, withdrawals, onboarding status, basic platform guidance and general service requests.
• Log, categorize, update and close tickets accurately in the CRM or ticketing system.
• Follow approved SOPs, scripts, templates and escalation procedures.
• Escalate complaints, payment issues, trading‑related queries, technical problems and compliance‑sensitive matters to senior team members or the appropriate department.
• Maintain clear records of client interactions, internal updates, next actions and resolutions.
• Follow up on pending cases to ensure clients are kept informed and issues are resolved.
• Participate in training on CFDs, MT4/MT5, client communication, complaint handling and support workflows.
• Uphold professionalism, confidentiality and regulatory awareness in all client interactions.
• Perform other support‑related duties as assigned.

Required profile

• Fresh graduate or up to one year of experience in customer support, financial services, fintech, banking, brokerage, hospitality or another client‑facing role.
• Bachelor’s degree or diploma in Business, Finance, Economics, Banking, Marketing or a related field is preferred.
• Strong written and verbal communication skills.
• Professional attitude, attention to detail and willingness to learn.
• Ability to follow procedures and manage multiple client inquiries simultaneously.
• Basic knowledge of financial markets, trading or fintech is an advantage but not mandatory.
• Arabic language capability is an advantage.

Required skills

• Familiarity with CRM or helpdesk systems.

What we offer

• Competitive salary package.
• Residence visa coverage, including qualified dependents.
• Medical insurance coverage, including qualified dependents.