Customer Support Specialist Administrator (Remote)

About the role

We are looking for a friendly, organized and detail‑oriented Customer Support Specialist Administrator to join our fully remote team. This entry‑level role blends customer service with administrative coordination, data entry and document processing, providing a solid foundation for a career in customer operations.

Key responsibilities

• Respond to customer inquiries via email, chat and phone, providing accurate information and guiding them through standard processes.
• Maintain and update spreadsheets, forms, trackers and internal logs; organize digital folders and shared records.
• Enter, verify and correct customer data in company systems, ensuring confidentiality and data quality.
• Create, categorize and manage support tickets, track case status, and escalate complex issues as needed.
• Assist with routine account maintenance, document uploading, labeling and retrieval following established procedures.
• Review completed work for accuracy, identify inconsistencies and apply quality‑control guidelines.
• Collaborate with other departments through email, chat and virtual meetings to resolve requests.

Required profile

• High school diploma, GED or equivalent.
• Basic computer and typing proficiency with strong written and verbal communication.
• Friendly, patient and professional attitude with keen attention to detail.
• Good organizational and time‑management skills; ability to handle multiple routine requests.
• Problem‑solving mindset and ability to follow established procedures.
• Self‑motivated to work independently in a remote environment and maintain confidentiality.
• Reliable internet connection and a suitable remote workspace.

Required skills

• Email and chat communication tools.
• Spreadsheets and online business systems (Microsoft Office, Google Workspace).
• CRM or ticket‑management platforms.
• Digital document‑management systems.
• Remote collaboration tools.

What we offer

• Fully remote work environment.
• Competitive entry‑level compensation.
• Paid onboarding and training.
• Full‑time and part‑time opportunities with flexible scheduling.
• Paid time off and company holidays.
• Health, dental and vision benefits where applicable.
• Professional development, coaching and career advancement.
• Company‑provided equipment where applicable.
• Supportive remote team culture.