Delivery Manager - Customer Experience Initiatives (3 months, on-site)

About the role

Robusta Technology Group (RTG) is looking for an experienced Delivery Manager to govern and orchestrate the delivery of customer experience (CX) initiatives across its portfolio. The role defines ways of working, ensures alignment between design intent and implementation, and drives initiatives from concept to execution while maintaining strong governance and delivery standards. It is a 3-month, on-site contract based in Abu Dhabi.

Key responsibilities

• Define ways of working, govern implementation and ensure initiatives move successfully from concept to execution.
• Govern and orchestrate the delivery of CX initiatives across the company's portfolio, keeping design intent aligned with implementation.
• Define and endorse scopes for experimentation of new initiatives.
• Manage complex programs, executive governance forums, risks and dependencies, stakeholder coordination and benefits realization.
• Coordinate across operations, digital, engineering, marketing, procurement and CX functions while maintaining delivery discipline and governance standards.

Required profile

• Minimum 7 years of experience in Program Management, Portfolio Management, PMO, Transformation Delivery or Operational Governance.
• Ideal backgrounds include CX Program Manager, Transformation Manager, PMO Lead, Portfolio Manager or Operations Transformation Lead, with experience in large-scale network rollouts and enterprise change initiatives.