Diagnostic Technician – Retail Aftersales

About the role

We are looking for a skilled Diagnostic Master Technician to join Al-Futtaim Automotive’s Retail Aftersales team in Sharjah, UAE. The role involves inspecting, diagnosing and repairing vehicles using advanced diagnostic tools and the Fix It Right process to ensure a high‑quality customer experience and support retention in line with OEM standards.

Key responsibilities

• Carry out advanced vehicle diagnosis, general repairs, periodic maintenance and accessory fitment according to repair manuals and OEM standards.
• Use diagnostic equipment and technical resources to accurately identify faults and complete repairs following the Fix It Right process.
• Achieve productivity, utilisation and sold‑hours targets set by the business.
• Support Technical Advisors on advanced repair cases across hybrid, petrol, diesel and hydrogen‑powered vehicles.
• Handle repair support requests, quality checks, road testing and technical reporting as required.
• Create Electronic Warranty Approval Requests in the Dealer Management System.
• Maintain compliance with 5S, health and safety procedures, quality control standards and Electronic Vehicle Check reporting.
• Provide on‑the‑job training for technicians and help develop workshop technical capability.
• Manage proper use, care and inventory of special service tools and general workshop tools.

Required profile

• Strong technical diagnosis and mechanical repair capability.
• Advanced knowledge of diagnostic tools, repair manuals, wiring diagrams and vehicle systems.
• Ability to write clear technical reports for advanced repair cases.
• Experience working with hybrid, petrol, diesel and hydrogen‑powered vehicles is advantageous.

Required skills

• Advanced diagnostic tools
• Repair manuals
• Wiring diagrams
• Dealer Management System
• Electronic Vehicle Check reporting
• 5S health and safety procedures