Digital Manager - Client-Facing Performance Media

About the role

An award-winning performance media agency in Dubai is hiring a Digital Manager to lead its client relationships. AI and well-tuned operations now handle much of the reporting, decks and execution, so the role focuses on being in front of the client: owning accounts, leading conversations, spotting growth opportunities and turning performance data into more scope and spend.

Key responsibilities

• Act as the main contact on your accounts: regular calls, QBRs, escalations and strategic recommendations, without needing senior cover.
• Find and close upsell and cross-sell opportunities across channels and markets.
• Review performance across Google Ads, Meta, TikTok, Snap and programmatic (DV360 and similar), and challenge the plan where needed.
• Brief and guide the execution team in Dubai and offshore, and own the quality of everything delivered.
• Manage budget pacing, forecasting and KPIs on your accounts.
• Use AI tools to speed up reporting and insights, then apply your own judgement to what reaches the client.

Required profile

• 4 to 5 years in agency digital media: ideally around 2 years hands-on in performance or campaign management, then 2 to 3 years client-facing (Account Manager, Media Manager or similar).
• Experience launching and optimising campaigns yourself, able to explain the details.
• Confident presenting and running client meetings on your own; has grown accounts, not just maintained them.
• Fluent French is a big bonus because of the clients.
• Strong with numbers, comfortable with AI tools and calm under pressure.
• Senior Performance or Senior Media Executives who already run client calls and want a Manager title are also welcome.