Digital Media Manager – Client‑Facing Role

About the role

Join an award‑winning digital media agency in Dubai and take ownership of client relationships, strategy and commercial growth. You will move from campaign execution to a visible, client‑facing position, influencing both performance and business outcomes.

Key responsibilities

• Own day‑to‑day client relationships, including calls, QBRs, escalations and strategic recommendations.
• Turn client business objectives into clear media strategies, KPIs and actionable plans.
• Identify upsell and cross‑sell opportunities and build commercial cases using performance data.
• Manage budgets, pacing, investment levels and forecasting across accounts.
• Brief internal execution teams and ensure high‑quality final output.
• Use AI tools to improve reporting, presentations and insight generation while applying personal judgement.

Required profile

• 4–5 years of agency experience managing digital media campaigns.
• Proven ability to manage client relationships independently and present to senior stakeholders.
• Strong commercial instinct to spot growth opportunities.
• Excellent analytical, communication and presentation skills.

Required skills

• Google Ads, Meta, TikTok, Snap platforms.
• Programmatic platforms such as DV360, Amazon DSP, Xandr or similar.
• Tracking, attribution, measurement and reporting expertise.
• Confidence using AI tools in daily workflow.