Director of Residences – Luxury Hotel

About the role

The Director of Residences will lead the luxury residential experience at The Lana, ensuring every guest feels valued and cherished. Reporting to senior hotel leadership, you will shape service standards, drive operational excellence, and foster a culture of inclusion and passion.

Key responsibilities

• Oversee all aspects of the residences, from daily operations to long‑term strategic planning.
• Ensure exceptional guest satisfaction by delivering personalized, high‑touch service.
• Lead, coach, and develop a multidisciplinary team of residence staff.
• Collaborate with hotel departments (housekeeping, food & beverage, front office) to create seamless experiences.
• Manage budgets, financial performance, and cost‑control initiatives.
• Uphold Dorchester Collection’s brand values of passion, respect, creativity, and teamwork.

Required profile

• Proven experience managing luxury hotel residences or comparable high‑end hospitality operations.
• Strong leadership and people‑management capabilities.
• Commitment to diversity, inclusion, and the Dorchester “We Care” philosophy.
• Excellent communication and interpersonal skills.

Required skills

What we offer

• Competitive salary package.
• Family benefits and private medical insurance for self and family.
• World‑class development opportunities and award‑winning learning academy.
• Complimentary stays with breakfast at sister Dorchester Collection hotels.
• 50% discount at bars and restaurants across the collection.
• Meals on duty, life insurance, annual flight allowance for self and dependents.
• Education support, housing, transportation, and business attire allowances.
• Participation in the company bonus plan.