Director of Spa and Salon Operations

About the role

Wynn Al Marjan Island is seeking a Director of Spa and Salon Operations to lead luxury wellness experiences across its upcoming resort. Reporting to senior hotel leadership, you will shape service standards, integrate wellness programming, and ensure Forbes Five‑Star delivery for all guest touchpoints.

Key responsibilities

• Champion consistent delivery of Forbes Five‑Star service standards throughout spa, salon, and hotel guest interactions.
• Partner with Revenue Management and Reservations to optimise room inventory, forecasting and rate strategies.
• Oversee full spa operations, including treatment rooms, wellness programming, guest scheduling and service flow optimisation.
• Develop, implement and continuously refine spa and hotel service standards aligned with Wynn’s luxury wellness ethos.
• Collaborate with Food & Beverage and Fitness teams to create integrated, holistic guest experiences.
• Lead recruitment, onboarding, training and development of spa and hotel leadership teams.
• Implement performance management, succession planning and recognition programmes.
• Leverage CRM and PMS platforms to anticipate guest preferences, personalise experiences and strengthen loyalty.
• Manage guest escalations with discretion, empathy and professionalism.
• Coordinate with VIP Services, Butler and Enclave teams to deliver high‑touch journeys for premium guests.
• Monitor operational KPIs, guest satisfaction scores and feedback to drive continuous improvement.
• Ensure compliance with health, safety, hygiene and regulatory requirements; lead internal audits and quality‑assurance reviews.

Required profile

• Minimum 10 years of experience in luxury hospitality operations, preferably in spa or wellness environments.
• Proven leadership experience managing large, multi‑disciplinary teams.
• Strong commercial acumen and ability to work closely with revenue and reservations functions.
• Excellent guest‑centric mindset with a focus on delivering Forbes Five‑Star experiences.
• Demonstrated ability to develop and enforce service standards and operational protocols.

Required skills

• CRM platforms
• PMS platforms