Duty Manager – Hotel Front Desk Operations

About the role

The Duty Manager oversees front‑desk operations at a Luxury Collection property in Dubai, ensuring smooth guest check‑ins, accurate billing, and high‑quality service throughout each shift.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, activate keys and enter Marriott Rewards information.
• Maintain accurate guest accounts, handle all payment types, vouchers, paid‑outs and ensure secure cash handling.
• Compile daily reports, cashier and closing reports, and manage contingency lists.
• Assist guests with directions, property information and special requests, coordinating with other departments as needed.
• Support management in training, evaluating, counseling and coaching staff while upholding Fair Treatment policies.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum 1 year of related hospitality experience.
• At least 1 year of supervisory experience.
• Ability to stand, walk or sit for extended periods and lift objects up to 10 lb.

Required skills

• Proficiency with computer and POS systems for guest account management.
• Clear, professional communication skills for guest interaction and telephone etiquette.