Duty Manager (Hotel)

About the role

The Duty Manager will support the Front Office Manager in overseeing daily hotel operations at the newly opened Holiday Inn & Staybridge Suites Dubai Business Bay. Working primarily during night hours, the role ensures guest safety, smooth front‑desk service, and accurate night audit completion.

Key responsibilities

• Coordinate and oversee all hotel operations in the absence of the Front Office Manager.
• Maintain safety and security standards for guests and staff.
• Perform the night audit accurately and on time.
• Engage with guests throughout the lobby and other touch points to ensure high service standards.
• Communicate regularly with other departments via round‑tour inspections.
• Report operational issues and guest service matters directly to the Front Office Manager.

Required profile

• Bachelor’s degree or higher in Hotel Management, Business Administration, or a related field.
• Minimum of 3 years experience in front‑office or guest‑service roles, including supervisory or executive responsibilities.
• Strong personality, creativity, focus and a passion for delivering excellent results.

Required skills

What we offer

• Opportunity to work in a brand‑new hotel within Dubai’s Business Bay, close to major attractions.
• Dynamic team environment with a global hospitality brand.
• Career development within IHG’s extensive network.