Education Counselor – Australia & New Zealand

About the role

The Education Counselor supports international students in the UAE who wish to study in Australia or New Zealand. Working for IDP Education, you will guide candidates through course selection, admissions, visa procedures and pre‑departure preparation while promoting IDP’s services.

Key responsibilities

• Provide personalised counselling to prospective students, recommending suitable courses and institutions in Australia and New Zealand.
• Conduct phone and face‑to‑face meetings to explain admission requirements, qualification pathways and visa processes.
• Assist students in creating a shortlist of applications and manage the submission process.
• Support applicants through the entire journey, from admission to visa approval and pre‑departure logistics.
• Build and maintain strong relationships with students, families and partner institutions to ensure high levels of trust and satisfaction.

Required profile

• Minimum of 1 month experience in education counselling or a related customer‑facing role.
• Strong communication skills and ability to work in a multicultural environment.
• Commitment to delivering excellent customer service and meeting sales performance targets.

Required skills

• Microsoft Office Suite
• CRM Systems