ERP Systems Lead / Administrator – Microsoft D365 Business Central

About the role

The ERP Systems Lead / Administrator will be the primary internal owner of Microsoft Dynamics 365 Business Central Online for the Group. The role combines functional support, SaaS environment administration and coordination with the Annual Maintenance Contract partner to ensure a stable, secure and well‑governed ERP landscape.

Key responsibilities

• Provide L1 and L2 functional support for Business Central across all entities, investigate incidents and maintain a register of service requests.
• Administer production and sandbox environments via the Business Central Administration Center, manage releases, sandbox refreshes and environment restorations.
• Handle multi‑entity user and access administration, including licences, permission sets, security roles and periodic segregation‑of‑duties reviews.
• Coordinate extensions, AppSource applications and integrations, ensuring testing, documentation and impact assessment for Microsoft updates.
• Develop and maintain Power BI, Excel and Power Query reports, supporting entity‑level and consolidated Group reporting.
• Act as the main liaison with the AMC partner, log and prioritize support requests, review vendor deliverables and monitor service‑level performance.
• Lead user acceptance testing, training, documentation and ERP governance activities.

Required profile

• Bachelor’s degree in IT, Computer Science, Business Administration, Accounting or Finance.
• Minimum five years of ERP experience, including at least three years hands‑on with Microsoft Dynamics 365 Business Central Online.
• Strong functional knowledge of finance, purchasing, sales, inventory and intercompany processes.
• Proven experience administering SaaS ERP environments, managing users, licences and security controls.

Required skills

• Business Central APIs
• Business Central Administration Center
• Microsoft Dynamics 365 Business Central Online (SaaS)
• Business Central reporting tools
• SaaS environment management
• Power BI
• Web Services
• Power Platform
• Excel
• Power Query