ERP Technical Business Analyst - Arabic Speaking Required

About the role

We are looking for an ERP Technical Business Analyst to act as the key bridge between our internal team, agents, and the development team. This technical and analytical role involves investigating issues, identifying root causes, understanding business requirements, and translating them into clear implementation‑ready specifications.

Key responsibilities

• Investigate and analyze reported system issues and operational problems.
• Communicate with teams and agents to understand business requirements.
• Translate business requirements into functional and technical specifications, defining screens, workflows, validation rules, reports, and enhancements.
• Work closely with developers to ensure requirements are complete and ready for implementation.
• Perform advanced SQL investigations and execute approved database updates.
• Configure ERP settings, users, roles, permissions, and system parameters.
• Set up third‑party services such as Meta WhatsApp Cloud API.
• Troubleshoot issues and apply minor PHP and JavaScript code changes when needed.
• Create ERP documentation, user guides, SOPs, knowledge‑base articles, and instructional videos.
• Deliver online and in‑person training sessions and prepare training materials to support adoption of new ERP features.

Required profile

• Minimum 2 years of professional experience in technical support, business analysis, ERP, CRM, or software implementation.
• Strong analytical and problem‑solving abilities with excellent communication and interpersonal skills.
• Ability to work independently, prioritize tasks, and manage multiple responsibilities.
• Experience preparing functional specifications, implementation requirements, and technical documentation.

Required skills

• SQL
• PHP
• JavaScript
• Meta WhatsApp Cloud API
• CRM platforms