Executive Assistant

About the role

Raffles Dubai, a 5-star luxury hotel in the city centre, is looking for an Executive Assistant reporting to the General Manager. The role covers all administration of the Executive Office, including the GM's diary, travel, correspondence, reports and guest feedback, and requires discretion and confidentiality.

Key responsibilities

• Prepare the department heads' morning meeting and flag VIPs or owner bookings arriving.
• Manage the GM's diary, agenda, international travel itineraries and accurate minutes.
• Handle the GM's generic email, respond to guest queries within 24 hours and forward urgent items to the right department head.
• Respond to all Trust You guest feedback, update the Trust You website, handle guest complaints and distribute monthly Trust You reports.
• Maintain a full list of the GM's business and personal contacts and act as the contact for VIP and returning guests on reservations, rates and confirmations.
• Issue complimentary vouchers requested by departments, keep full records for audit, and alert the GM to service or operational lapses.
• Build good relationships with peers in the owner's office, corporate office, the hotel and affiliated hotels.

Required profile

• At least 5 years of experience in a similar position in luxury 5-star hotels, with a luxury hotel background before that.
• Able to work in a high-pressure environment, flexible with hours, including some weekends and evenings.
• Strong written English; other languages, especially Arabic, are beneficial.
• Discreet, trustworthy and able to keep a high level of confidentiality.

Required skills

• Excellent written communication and command of the written word.
• Attention to detail, service excellence and faultless communication.

What we offer

• Complimentary upgrades and extended stays.
• Discounted stays across Fairmont and Raffles properties.
• Dining and wellness discounts and other perks.