Executive Assistant to General Manager

About the role

Join the world of luxury hospitality at Raffles Dubai as an Executive Assistant reporting directly to the General Manager. You will manage the executive office’s administration, including diary management, travel arrangements, document handling and guest feedback.

Key responsibilities

• Maintain the General Manager’s diary, schedule meetings and coordinate international travel itineraries.
• Prepare and distribute weekly and monthly reports, ensuring deadlines are met.
• Handle the GM’s generic email address, respond to Trust You feedback and guest complaints within 24 hours.
• Manage minute‑taking, file administration and ad‑hoc projects as required.
• Act as the primary contact for VIP and returning guests regarding reservations, rates and confirmations.
• Issue complimentary vouchers, keep audit‑ready records and ensure timely signature turnaround.
• Liaise with the owner’s office, corporate office and hotel executives to ensure clear communication and smooth information flow.

Required profile

• Minimum 5 years experience as an Executive Assistant in a 5‑star luxury hotel environment.
• Ability to work under high pressure, adapt to changing priorities and handle weekend or evening duties when needed.
• Immaculate professional image with a strong sense of service excellence and attention to detail.
• Excellent written and verbal communication in English; additional languages such as Arabic are a plus.
• Discreet, trustworthy and capable of maintaining a high level of confidentiality.

What we offer

• Complimentary room upgrades and extended stays across Fairmont & Raffles properties.
• Discounted accommodation, dining and wellness experiences.
• Access to exclusive colleague perks and a supportive, inclusive work environment.