Facilities Coordinator (ServiceNow) - UAE National

About the role

Black Pearl Consult is recruiting, on behalf of a prestigious government organization in Abu Dhabi, an experienced Service Desk Analyst for its Corporate Services team. The role suits professionals with experience in ServiceNow, facilities management, workplace services, corporate administration, access control systems and service desk operations, in a fast-paced corporate environment.

Key responsibilities

• Manage and coordinate service requests through the Service Desk platform, assigning, tracking and completing them within agreed service levels.
• Support day-to-day workplace and corporate services by coordinating with internal departments and external service providers.
• Administer employee and contractor access, including ID card issuance, access permissions and building access requests.
• Maintain accurate records in ServiceNow and update service requests accordingly.
• Prepare operational reports, dashboards and performance metrics for management review.
• Monitor recurring work orders and scheduled maintenance to ensure timely completion.
• Assist with time and attendance administration, workplace asset tracking and inventory records.
• Coordinate the issuance and return of company assets, access devices and security credentials.
• Respond to employee enquiries and provide internal customer support, and help with general administration and continuous improvement.

Required profile

• Bachelor's degree in Business Administration, Facilities Management, Information Technology or a related discipline.
• Minimum 5 years of experience in Service Desk, Corporate Services, Workplace Services, Facilities Management or Administration in a corporate setting.
• Hands-on experience with ServiceNow is essential; certification is an advantage.
• Familiarity with access control, employee ID management, visitor management or building security processes.
• Arabic is advantageous but not mandatory.

Required skills

• Strong working knowledge of Microsoft Office, especially Excel, Outlook and Word.
• Excellent organizational skills, strong communication and stakeholder management, and high attention to detail.