Fashion Consultant - Michael Kors, Dubai Mall

About the role

Chalhoub Group, a luxury retailer with eight owned brands and over 300 international brands across fashion, beauty and art de vivre, is hiring a Fashion Consultant for Michael Kors at the Dubai Mall. The consultant drives sales targets and guest experience, supports CRM, CX and other customer and people initiatives in-store, and contributes to business reviews.

Key responsibilities

• Collect data on customer behaviour, top sellers and slow movers for business reviews
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products and drive eNPS through people experience initiatives
• Ensure adherence to VM guidelines and SOPs, and that click and collect is done within SLAs
• Capture customer data according to marketing team requirements and promote the MUSE loyalty programme
• Support in-store marketing events, campaigns and social media activities, and in-store CX initiatives
• Provide feedback on what works and does not work in the store and drive sell-throughs

Required profile

• Prior experience in premium or luxury retail
• Clienteling or client database experience preferred
• Strong English communication skills; open to Russian and English

What we offer

• Learning and development opportunities and internal mobility
• Health care and child education contribution
• Remote and flexible working policies
• Employee discounts