Field Service Technician

About the role

Karcher is looking for a proactive Field Technician to join its Service team in Dubai, UAE. The main function of the role is to ensure the effective installation, maintenance and repair of systems or equipment at customer locations, maximizing operational efficiency and customer satisfaction.

Key responsibilities

• Diagnose and repair mechanical, electrical, hydraulic and electronic issues using diagnostic software, manuals and technical diagrams.
• Perform preventative maintenance to keep machines running optimally and minimize downtime.
• Carry out repairs, replace worn or faulty components and test to verify functionality.
• Provide clear technical support and training to customers on the operation, maintenance and best practices for Karcher products.
• Complete service reports with work done, parts used, labour and travel time and root cause identification.
• Process business reporting such as timesheets, repair orders and expense reports on time.
• Work in line with Karcher quality standards, safety protocols and manufacturer guidelines.

Required profile

• Technical degree completed.
• 3-5 years of proven experience in a similar role or industry, preferably with commercial cleaning equipment.
• Experience troubleshooting corded electric, battery and/or combustion engine-powered equipment.
• Ability to read and interpret technical manuals, schematics and wiring diagrams.
• Strong logical thinking, problem-solving, written and verbal communication, and time management skills; able to work independently.
• Regular travel and a valid UAE driver's licence.

Required skills

• Proficiency with workshop tools, specialized equipment and diagnostic instruments such as multimeters and voltmeters.
• Computer skills and experience with CRM systems.

What we offer

• Learning and development opportunities and career progression.
• Benefits including 25 vacation days, flight tickets, flexible work arrangements, product discounts and medical and life insurance.