Food & Beverage Administration Officer

About the role

The Food & Beverage Administration Officer will manage reservation processes, ensure accurate room block handling, and support guest services at Sheraton The Walk Dubai. This role combines operational oversight with employee coaching to uphold the brand’s standards of service and fairness.

Key responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes, processing requests via phone, fax, or mail.
• Communicate company values to new employees, assist in training, scheduling, counseling, and motivate staff.
• Verify room availability, explain guarantee, special rates, and cancellation policies, and accommodate special requests.
• Input and access data in the reservation system, set up billing accounts, and resolve guest issues or escalate as needed.
• Maintain professional appearance, confidentiality of proprietary information, and compliance with company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience in hospitality or reservations.
• Minimum 1 year of supervisory experience.
• Ability to lift objects up to 10 lb and perform physical tasks as required.
• Strong communication skills, professional telephone etiquette, and ability to develop positive working relationships.