Food Service Supervisor

About the role

The Food Service Supervisor will oversee daily operations across multiple service areas in a busy restaurant environment, ensuring high standards of quality, safety and customer satisfaction. You will rotate through cashiering, order management, kitchen dispatch and guest services, supervising team members and supporting their development.

Key responsibilities

• Ensure readiness of workstations through proactive stock and quality checks.
• Support order accuracy and prompt service for dine‑in, takeaway and delivery.
• Operate POS and kitchen equipment in line with safety and hygiene standards.
• Assist with product labelling, FIFO practices and maintain food quality by following holding times.
• Report discrepancies or equipment malfunctions to the duty manager and provide feedback for process improvement.

Required profile

• Actively participate in personal development plans set by management.
• Collaborate with peers and support onboarding of new Emirati trainees when requested.
• Contribute to achieving store KPIs and performance targets through excellence in service.

Required skills

• Product labelling and FIFO inventory management.
• POS system operation.
• Handling kitchen equipment while adhering to safety and hygiene standards.
• Maintaining food quality by following holding times and preparation guidelines.