Front Desk Agent – Luxury Hotel

About the role

The Ritz-Carlton Abu Dhabi Grand Canal is seeking a Front Desk Agent to deliver memorable, personalized service to our guests. As a Guest Experience Expert, you will be the first point of contact, ensuring smooth check‑in and check‑out while creating a welcoming atmosphere throughout the stay.

Key responsibilities

• Process guest arrivals and departures, handling reservations and billing accurately.
• Respond promptly to guest requests, providing information about the property and local attractions.
• Complete daily operational reports and maintain accurate records.
• Uphold the brand’s “Gold Standards” by delivering service with professionalism, confidentiality, and attention to detail.
• Perform physical tasks such as standing, walking, and lifting items up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior hospitality experience required.
• Ability to work full‑time, on your feet for extended periods.
• Commitment to safety, company policies, and maintaining a professional appearance.

Required skills

What we offer

• Opportunity to work in a world‑renowned luxury hotel brand.
• Training and development programs to advance your hospitality career.
• Inclusive, diverse workplace that values each associate’s background.