Front Desk Agent - Russian Speaker

About the role

The Front Desk Agent provides a friendly and caring first and last impression for hotel guests, ensuring smooth check‑in and check‑out processes in line with Kempinski standards.

Key responsibilities

• Check in arriving guests and check out departing guests in a friendly and caring manner according to Kempinski standards.
• Register guests, assign rooms, accommodate special requests and use suggestive selling techniques to promote hotel services.
• Verify payment methods, process credit checks, handle cash transactions and settle guest accounts at checkout.
• Answer guest inquiries by phone or in person, coordinate with housekeeping for room status updates, and handle safe deposit boxes or messages as needed.
• Process front‑office cashier transactions, post charges to guests and exchange foreign currency following procedures.
• Balance the cash float at the end of each shift.
• Respond to guest requests and complaints, providing appropriate actions or referrals.
• Maintain the neatness of the work area and stay informed of product and service knowledge.

Required profile

• 1–2 years of experience in a similar front‑desk role, preferably in an international luxury five‑star hotel.
• Excellent communication skills in English and Russian.