Front Desk Manager – Dubai

About the role

The Front Desk Manager supports the Front Office Manager in overseeing all front‑office functions at a Marriott hotel in Dubai. The role ensures smooth check‑in and check‑out processes, supervises Bell staff, Switchboard and Guest Services, and drives both guest satisfaction and departmental financial performance.

Key responsibilities

• Manage day‑to‑day front‑office operations, maintaining quality standards and meeting guest expectations.
• Develop and prioritize goals, organize work, and monitor performance against targets.
• Handle guest complaints, resolve disputes, and negotiate solutions.
• Supervise staffing levels to meet service, operational and financial objectives.
• Communicate regularly with employees to convey business goals, recognize performance and drive results.
• Lead, coach and motivate the front‑desk team, fostering trust and cooperation.
• Ensure compliance with hotel policies, credit procedures and occupancy‑maximizing strategies.
• Support HR activities such as coaching, orientation, hiring assistance and progressive discipline.

Required profile

• High school diploma or GED with at least 2 years of experience in guest services, front desk or a related area.
• Or a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration or a related field (no experience required).