Front Desk Receptionist

About the role

We are looking for a professional Front Desk Receptionist to join our team in Dubai. The role involves handling customer inquiries via phone, chat and digital platforms while maintaining a courteous and solution‑focused attitude.

Key responsibilities

• Provide high‑quality customer service through calls, chats and digital channels.
• Respond to inquiries with professionalism, accuracy and clarity.
• Handle concerns, complaints and requests calmly and resolve them efficiently.
• Document all interactions accurately in the system.
• Collaborate with the operations team to ensure smooth service delivery.
• Follow communication guidelines, SOPs and service level standards.

Required profile

• Fluent English speaking and writing with a professional tone.
• Arabic language proficiency (preferred).
• Tagalog speaking ability (preferred).
• Previous experience in customer service, chat support or call centre roles.
• Strong communication and problem‑solving abilities.
• Ability to multitask and work under pressure during peak periods.
• Professional attitude, patience and a customer‑first mindset.
• Any nationality; must be able to start within 1‑2 weeks.

Required skills

What we offer

• Competitive salary based on experience.
• Positive and supportive work environment.
• Opportunities for growth within the company.