Front Desk Sales Coordinator

About the role

The Front Desk Sales Coordinator acts as the critical link between the Sales Manager and internal teams once a lead is converted into a confirmed order. This role ensures the closed deal is accurately entered into the order system, coordinates production, logistics, quality and finance, and keeps both the customer and Sales Manager informed throughout the delivery process. It also serves as the professional face of the office, managing the reception area, visitors and incoming calls.

Key responsibilities

• Receive closed‑deal details, verify completeness and log orders promptly in the CRM system.
• Coordinate with Production Planning, Warehouse, Logistics, Quality and Finance to secure schedules, documentation and payment milestones.
• Manage the front desk, greet visitors, register them, handle calls and general enquiries, and oversee courier and mail handling.
• Act as the primary point of contact for customers on order status, delivery updates and after‑sale queries, flagging any issues early.
• Maintain accurate order files, prepare status reports for the Sales Manager and support continuous improvement of the hand‑off process.

Required profile

• Bachelor’s degree in Business Administration, Sales, Marketing or related field (or equivalent experience).
• 2–5 years of experience in sales coordination, order management or customer service, preferably in manufacturing or B2B trading.
• Familiarity with order processing and cross‑functional coordination across production, logistics and finance.
• Fluent English; additional languages a plus.
• UAE work experience preferred and willingness to work from Umm Al Quwain or Dubai.

Required skills

• Strong cross‑functional coordination and follow‑up discipline.
• Excellent verbal and written communication with a professional telephone etiquette.
• High attention to detail and accuracy in order documentation.
• Proactive problem‑solving and ability to flag issues early.
• Proficiency in MS Office (Excel, Word, Outlook) and ability to learn ERP/CRM systems.
• Polished front‑desk presence and ability to multitask between visitors, calls and order coordination.