Front Office Manager

About the role

The Front Office Manager leads the front desk team in delivering exceptional, courteous service to all guests, ensuring a seamless and memorable stay at our luxury hotel.

Key responsibilities

• Provide prompt, courteous, and accurate service to maximize guest satisfaction.
• Organise departmental work, including assignments, schedules, and vacations, to optimise manpower utilisation.
• Develop, implement, and review front office policies, procedures, and standards.
• Monitor room inventory usage, billing procedures, and key performance indicators, taking corrective actions as needed.
• Ensure compliance with company, hotel, and statutory requirements, including safety and security of guest belongings.
• Maintain front office documents, records, and area cleanliness according to hygiene and safety norms.
• Oversee room reservations processing and manage guest ledgers, long‑stay accounts, and pay‑masters.
• Greet VIP guests, escort them to rooms, and conduct regular briefing sessions.
• Identify training needs, plan activities, and oversee implementation for all front office sections.
• Assist in preparing the annual budget and manage within budgetary guidelines.

Required profile

• Degree in vocational hospitality.
• 5–7 years of experience in a 4‑5 star hotel front office environment.

Required skills

• Familiarity with front desk and cashiering functions.
• Ability to monitor KPIs, analyse performance data, and implement improvements.

What we offer

• Competitive salary.
• Duty meals (breakfast, lunch, dinner, midnight meal) and coffee breaks.
• Vacation tickets and additional benefits provided by the hotel.
• Medical insurance.