Front Office Receptionist

About the role

A hotel belonging to the Accor network, which brings together more than 45 brands, 5,500 hotels and 10,000 restaurants and lifestyle destinations, is looking for a full-time Receptionist in Dubai. The role covers check-in and check-out, cash handling, guest service and front office support.

Key responsibilities

• Register and process check-ins and check-outs, and update guest information in the computer after check-in.
• Handle cashiering, foreign exchange transactions, night audit tasks and guest settlement on departure.
• Manage walk-in counter reservations and call-in reservations when the room reservations section is closed.
• Provide prompt, courteous service, resolve guest complaints and liaise with the relevant departments.
• Issue room key cards and control them for guest security; deliver messages, mail and packages.
• Assist at the information counter, foreign exchange, night audit, business centre and other areas as assigned.
• Know hotel rate codes, packages, segmentation and discounts, and manage safe deposit boxes according to policy.
• Report unusual occurrences to the manager, follow accident prevention policies and keep the front office clean and tidy.
• Greet guests on arrival and departure, review the logbook, check occupancy, groups and VIPs, and prepare room allocations and amenities for daily arrivals.
• Communicate shift handover information to the next team, report regularly to the Assistant Front Office Manager/Front Office Manager, and handle fire and first aid procedures.

Required profile

• University degree in Hotel Management.
• At least 1 year of experience in a similar role in a 4-5 star hotel.
• Smart, well-groomed, friendly and cheerful disposition.

What we offer

• Employee benefit card with discounted rates at Accor properties worldwide.
• Learning programs through the Accor Academies.
• Opportunities to develop your talent within the property and across the group.
• Corporate social responsibility activities such as Planet 21.