Front Office Runner

About the role

The Front Office Runner supports the daily operations of the front desk at Anantara Retreat Santorini Abu Dhabi. Working in a luxury hospitality environment, you will ensure guests receive prompt, courteous service and that the lobby area remains immaculate.

Key responsibilities

• Anticipate guest needs and respond to inquiries promptly.
• Maintain a clean and tidy lobby, greeting guests with a friendly demeanor.
• Assist guests with luggage handling and provide secure luggage storage.
• Deliver messages, amenities, and minibars to guest rooms.
• Coordinate delivery of items to rooms and attend to special guest requests.
• Refill minibars and ensure all shift duties are completed according to the checklist.
• Support other hotel areas as needed, including occasional delivery requests.

Required profile

• Comprehensive knowledge of hotel products, services, room types, rates, and facilities.
• Excellent interpersonal skills with the ability to welcome guests politely.
• Attention to detail and commitment to maintaining a pristine lobby environment.
• Ability to work efficiently in a fast‑paced front‑office setting.

Required skills