Government Relations Officer

About the role

The Government Relations Officer will coordinate and process all government‑related requirements for Sofitel Dubai Downtown, ensuring full compliance with UAE regulations and timely completion of employee residency visas, licences, permits and other transactions. The role works closely with the People & Culture team and reports to the Director of People & Culture.

Key responsibilities

• Manage end‑to‑end employee visa, residence, work permit, Emirates ID, medical and cancellation processes, including new applications and renewals.
• Track expiry dates of visas, Emirates IDs, passports and work permits, ensuring renewals and cancellations are completed on schedule.
• Process and coordinate hotel‑related government licences, permits and approvals with DTCM, Dubai Municipality and other authorities.
• Liaise directly with government bodies and service providers to ensure accurate and efficient submissions and follow‑ups.
• Oversee employee onboarding and off‑boarding government formalities, including visa issuance and status changes.
• Collaborate with People & Culture and Finance teams to track and reconcile government‑related expenses, receipts and fines.

Required profile

• Minimum 2–3 years experience in a Government Relations / PRO role in the UAE, handling employment visas, immigration and work permits.
• Fluent in Arabic and English, both written and spoken.
• Strong knowledge of UAE government systems and regulations such as MOHRE, GDRFA/ICP, Emirates ID and relevant Dubai portals.
• Previous experience in the hospitality or hotel industry, with exposure to DTCM and Dubai Municipality licensing requirements.