Guest Experience Expert – Hospitality Guest Services

About the role

The Guest Experience Expert ensures every guest enjoys a memorable and seamless stay at Four Points by Sheraton Bur Dubai. You will guide guests through check‑in, their stay, and check‑out, delivering personalized service and handling operational tasks.

Key responsibilities

• Deliver a wide range of services that guide guests throughout their stay, including check‑in, check‑out and local area recommendations.
• Process operational needs, address guest requests, complete reports, and assist with luggage handling and vehicle loading/unloading.
• Transport luggage to and from guest rooms or designated bell areas, ensuring safe and courteous service.
• Share highlights of the local area and provide information to enhance the guest experience.

Required profile

• High school diploma or G.E.D. equivalent; no prior experience required.
• Ability to work safely, follow company policies, maintain confidentiality, and protect company assets.
• Physical capability to stand, walk, lift objects up to 50 lb unaided (100 lb with assistance) and navigate stairs, ramps, and confined spaces.
• Professional appearance, uniform compliance, and effective communication with guests and team members.