Guest Experience Supervisor – Dubai Business Bay

About the role

The Guest Experience Supervisor supports the Rooms Manager in delivering exceptional service to guests at the Holiday Inn & Staybridge Suites Dubai Business Bay. You will oversee front‑office operations, ensure smooth guest interactions, and act as the main point of contact in the lobby.

Key responsibilities

• Supervise daily Front Office activities and coordinate Guest Experience Specialists.
• Engage with guests and community members, handling enquiries and preferences.
• Ensure guests receive entitlements in line with brand standards.
• Maintain a closed communication network to inform all departments of guest‑related matters.
• Monitor lobby operations to guarantee a welcoming environment.

Required profile

• Previous experience in a similar guest‑experience or front‑office supervisory role.
• Strong English communication skills; additional languages are a plus.
• Proven ability to build and maintain relationships with guests and team members.
• Creative, original, and focused personality with a passion for hospitality.

Required skills

What we offer

• Competitive salary and benefits package.
• Opportunity to work in a newly opened, high‑profile hotel cluster in Dubai’s Business Bay.