Guest Experience Supervisor (Front Office)
Aloft · Dubai
Job description
About the role
The Guest Experience Supervisor ensures smooth front‑office operations, handling guest check‑ins, payments and requests while supporting the team in delivering high‑quality service.
Key responsibilities
- Process guest check‑ins, verify identity, assign rooms, issue keys and manage payments.
- Maintain accurate guest accounts, enter loyalty program information and ensure correct rates.
- Compile daily reports, handle cashier duties, balance receipts and secure cash.
- Assist management with training, evaluating and coaching front‑office staff.
- Address guest requests, coordinate with other departments and follow up to ensure satisfaction.
Required profile
- High school diploma or equivalent.
- At least 1 year of related front‑office experience.
- Minimum 1 year of supervisory experience.
Required skills
- Proficiency with computer and POS systems for data entry.
- Ability to handle cash, perform basic arithmetic and follow accounting procedures.
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Published 17 hours ago
Expires 1 month from now
2 views · 0 interested
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Aloft
Dubai
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