Guest Experience Supervisor – Front Office

About the role

The Guest Experience Supervisor ensures smooth check‑in processes, accurate billing, and exceptional service for all guests at Aloft Hotels in Dubai. You will act as the first point of contact for guests and support the front‑office team in delivering a memorable stay.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, and issue keys while handling all payment types.
• Maintain accurate guest accounts, enter Marriott Rewards information, and ensure rates match market codes.
• Compile daily reports, manage cashier duties, balance receipts, and secure the bank at shift start and end.
• Assist guests with directions, property information, and special requests, coordinating with other staff as needed.
• Support loss‑prevention efforts by reporting theft and handling manual authorizations.
• Coach, train, evaluate, and motivate front‑office staff, fostering a positive work environment.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related front‑office experience.
• Minimum 1 year of supervisory experience.

Required skills

• Proficiency with computer and POS systems for guest account management.
• Strong attention to detail for billing, reporting, and cash handling.