Guest Relations Agent

About the role

The Guest Relations Agent will oversee all aspects of guest relations to ensure maximum satisfaction, from arrival through departure, at the luxury Rixos Marina Abu Dhabi.

Key responsibilities

• Provide personal recognition and prompt, cordial attention to all guests, with special treatment for repeat guests and VIPs.
• Coordinate with Concierge, Butler, and Airport Concierge for arrivals, departures, events, limousine services, and special requests.
• Maintain and update repeat‑guest history and pre‑arrival compendiums, ensuring rooms are prepared with welcome cards and amenities.
• Handle guest complaints, follow up on corrective actions, and manage special requests and requisitions for amenities.

Required profile

• Associate degree or diploma in Hotel Management, Hospitality or equivalent.
• Minimum 2 years of experience in Guest Relations, Front Desk Operations or Customer Service within a hospitality setting.
• Fluent English (written and verbal) with strong interpersonal and communication skills.
• Professional presentation and impeccable personal grooming.

Required skills

• Proficiency with hotel property management systems (e.g., Opera) and basic computer applications.
• Strong organizational and time‑management abilities with meticulous attention to detail.

What we offer

• Competitive salary and duty meals (breakfast, lunch, dinner, midnight meal, coffee breaks).
• Vacation tickets, medical insurance and other hotel‑provided benefits.