Guest Relations Agent

About the role

Rixos Premium Saadiyat Island, a luxury resort on the beach of Saadiyat Island in Abu Dhabi, is looking for a Guest Relations Agent. The agent delivers outstanding guest service from check-in to check-out and acts as the main point of contact for guests, ensuring their comfort and resolving issues promptly.

Key responsibilities

• Greet and welcome guests warmly and professionally on arrival.
• Assist with check-in and check-out efficiently and accurately.
• Handle guest requests, inquiries and complaints in a timely and courteous way.
• Provide information on hotel facilities, services and local attractions.
• Coordinate special guest requests such as room preferences, special occasions and amenities.
• Liaise with housekeeping, maintenance and F&B to ensure guest satisfaction.
• Maintain up-to-date knowledge of hotel policies, promotions and room availability.
• Record guest feedback and help improve guest satisfaction scores.
• Anticipate guest needs, offer proactive assistance and promote hotel services and upgrades when appropriate.

Required profile

• Fluent in English and Russian; additional languages are a plus.
• At least 2 years of experience in a customer-facing role, preferably in hospitality or front office.
• Friendly, empathetic and service-oriented personality.
• Ability to multitask and stay calm under pressure.
• Flexibility to work shifts, weekends and holidays as needed.

Required skills

• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office.