Guest Service Agent / Associate

About the role

As a Guest Service Agent you will be the first point of contact for guests, delivering a warm welcome and ensuring a seamless check‑in and check‑out experience. You will represent Hilton’s hospitality values by creating memorable stays for every visitor.

Key responsibilities

• Greet guests, verify details, assign rooms, issue keys and provide welcome materials or bell‑service assistance.
• Process check‑outs, verify charges, handle payments, issue receipts and operate the point‑of‑sale system accurately.
• Provide comprehensive information on hotel offerings, room types, rates, promotions and local attractions.
• Promote hotel amenities and services using up‑selling techniques to maximize revenue.
• Respond to guest requests, resolve concerns promptly and manage communications effectively.

Required profile

• Passion for delivering hospitality with warmth and enthusiasm.
• Integrity – always doing the right thing.
• Leadership – inspiring others.
• Teamwork – collaborating for the best outcomes.
• Ownership and accountability with a sense of urgency.

Required skills

• Proficiency with point‑of‑sale (POS) systems.
• Ability to up‑sell hotel services and amenities.
• Strong knowledge of hotel products, rates and local area information.