Guest Service Agent – Dubai
Avani Hotels and Resorts · Dubai
Job description
About the role
Avani Hotels and Resorts seeks a Guest Service Agent for its Ibn Battuta Dubai property. The role focuses on delivering warm, attentive service, anticipating guest needs, and upholding the brand’s high hospitality standards.
Key responsibilities
- Anticipate guest needs and handle inquiries in a helpful, attentive manner.
- Maintain complete knowledge of hotel products, room types, rates, facilities, food and beverage outlets, spa, health club, and promotions.
- Take personal responsibility for service quality and ensure it meets the highest Minor Hotels standards.
- Address guest satisfaction issues promptly and follow up in a timely manner.
- Suggest proactive, innovative alternatives to enhance the guest experience.
- Develop harmonious working relationships with all hotel departments.
- Attend hotel events, daily shift briefings, and training to improve professional skills.
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Published 1 week ago
Expires 1 week from now
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Avani Hotels and Resorts
Dubai
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