Guest Service Agent – Front Desk

About the role

We are looking for an enthusiastic Guest Service Agent to be the first point of contact for our guests in Dubai. You will ensure a smooth and memorable experience from check‑in to check‑out while representing the Mövenpick brand.

Key responsibilities

• Warmly welcome guests, manage check‑ins and check‑outs, and handle billing accurately.
• Respond promptly to guest inquiries, requests, and concerns, coordinating with other departments as needed.
• Promote hotel amenities, loyalty programmes and local attractions to enhance guest satisfaction and drive revenue.
• Maintain the front‑desk area, handle reservations, room assignments and perform administrative tasks such as report generation and inventory management.

Required profile

• Previous experience in a guest service role within hospitality.
• Strong written and verbal communication skills in English and fluency in Arabic.
• Excellent interpersonal skills, ability to multitask and remain calm under pressure.
• High school diploma or equivalent; hospitality‑related education is a plus.

Required skills

• Proficiency with hotel management systems.
• Basic computer skills.

What we offer

• Employee benefit card with discounted Accor rates worldwide.
• Learning programmes through Accor academies.
• Opportunities to develop talent and grow within the property and across the brand.