Guest Service Agent

About the role

We are seeking an enthusiastic and customer‑focused Guest Service Agent to join our hotel team in Dubai. As the first point of contact, you will ensure guests enjoy an exceptional experience from check‑in to check‑out.

Key responsibilities

• Warmly welcome guests, manage check‑ins and check‑outs, and handle billing accurately.
• Respond promptly to guest inquiries, requests, and concerns, coordinating with other departments as needed.
• Promote hotel amenities, loyalty programs, and local attractions to enhance the guest experience.
• Maintain a clean, organized front‑desk area and assist with administrative tasks such as report generation and inventory management.

Required profile

• Previous experience in a guest service role within hospitality.
• Strong written and verbal communication skills in English and fluency in Arabic.
• Excellent interpersonal skills, ability to multitask, and remain calm under pressure.
• High school diploma or equivalent; hospitality education is a plus.

Required skills

• Proficiency with hotel management systems.
• Basic computer skills.

What we offer

• Employee benefit card with discounted Accor rates worldwide.
• Learning programs through Accor academies and opportunities for career growth.