Guest Service Agent

About the role

The Guest Service Agent will be the first point of contact for guests, ensuring a warm and memorable experience throughout their stay at Desert Islands Resort & Spa.

Key responsibilities

• Anticipate guest needs and respond to inquiries promptly and attentively.
• Maintain comprehensive knowledge of hotel products, room types, rates, facilities, food and beverage outlets, spa, health club, and promotions.
• Deliver service with the highest standards of Anantara, taking personal responsibility for guest satisfaction.
• Follow up on guest issues in a timely manner and ensure resolutions meet brand expectations.
• Suggest innovative alternatives to enhance the guest experience.
• Collaborate closely with all hotel departments to ensure seamless operations.
• Participate in hotel events, daily shift briefings, and training sessions to continuously improve professional skills.

Required profile

• Passion for hospitality, generosity, and warmth.
• Strong communication skills and a proactive attitude.
• Ability to work effectively in a team and build harmonious relationships with colleagues.
• Flexibility to adapt to dynamic guest needs and hotel environments.