Guest Service Agent
Anantara Hotels & Resorts · Abu Dhabi
Job description
About the role
Anantara Hotels & Resorts is hiring a Guest Service Agent for its Desert Islands Resort & Spa in Abu Dhabi. This is a full-time position within a luxury hotel and resort brand rooted in Thai culture, focused on anticipating guest needs and delivering high standards of hospitality.
Key responsibilities
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
- Maintain complete knowledge of the hotel product, including room types, rates, features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
- Take personal responsibility for the service and attitude delivered to guests, ensuring it meets the highest Anantara standard at all times.
- Ensure guest satisfaction issues are resolved and that follow-up is completed on a timely basis.
- Be proactive and innovative, suggesting alternatives that meet guest needs during their stay.
- Develop close and harmonious working relationships with all hotel departments.
- Attend hotel events, daily shift briefings and training to improve professional skills.
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Published 3 days ago
Expires 1 week from now
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Anantara Hotels & Resorts
Abu Dhabi