Guest Service Agent / Telephone Operator

About the role

JA The Resort in Dubai is seeking a confident and professional Guest Service Agent to be the friendly voice for guests over the phone. You will handle inquiries, reservations and special requests, ensuring every conversation leaves a positive, lasting impression.

Key responsibilities

• Serve as the primary point of contact for guests calling the resort, delivering courteous and personalized service.
• Assist with enquiries, reservations, wake‑up calls and special requests, routing guests to the appropriate departments.
• Provide accurate information about resort facilities, services and experiences.
• Handle urgent situations calmly while following established procedures.
• Collaborate with colleagues across the resort to ensure a seamless guest journey.

Required profile

• Minimum 2 years of experience in guest services, telephone operations, front office or contact centre roles.
• Excellent communication and interpersonal skills with professional telephone etiquette.
• Strong command of spoken and written English; additional languages such as Arabic, Russian, German or French are a plus.
• Positive attitude, attention to detail and the ability to multitask in a fast‑paced environment.

Required skills

• Experience with hotel systems such as Protel.
• Proficiency in Microsoft Office applications.