Guest Service Executive

About the role

Palazzo Versace Dubai is looking for a service-oriented and enthusiastic Guest Service Executive to join its luxury hotel team. The role covers guest service, retail sales support and the day-to-day running of the hotel gift shop, in line with the hotel's luxury standards. It is an on-site position in Dubai.

Key responsibilities

• Welcome and assist guests warmly, professionally and personally, maintaining a high standard of service.
• Help guests choose products and give accurate recommendations based on their needs and preferences.
• Process cash and card sales accurately, following all cash-handling procedures.
• Keep the outlet clean, organised and attractive, to the standard of a 5-star luxury hotel.
• Monitor stock, replenish products and make sure items are displayed, priced and presented correctly.
• Receive and check deliveries, help with stock control and report discrepancies, damages or shortages.
• Handle guest enquiries and concerns professionally, resolving issues where possible and escalating them when needed.
• Promote products and maximise sales opportunities while keeping a genuine, service-focused approach.

Required profile

• Previous experience in retail sales or hospitality/hotel.
• Strong communication and customer service skills.
• Sales-driven, proactive and well-presented.
• Able to work flexible shifts, including weekends and public holidays.

Required skills

• Basic computer and POS system knowledge.