Guest Services Center Agent

About the role

The Guest Services Center Agent is the primary point of contact for guests at Anantara Downtown Dubai, providing personalized assistance and ensuring every stay leaves a lasting impression.

Key responsibilities

• Anticipate guest needs and respond to inquiries in a helpful, attentive manner.
• Maintain comprehensive knowledge of the hotel product, room types, rates, food & beverage outlets, spa, health club, promotions and related properties.
• Operate the PBX system efficiently to manage guest communications.
• Deliver service that consistently meets Anantara’s high standards.
• Address guest satisfaction issues promptly and follow up to ensure resolution.
• Proactively suggest alternatives that enhance the guest experience.
• Collaborate closely with all hotel departments to ensure seamless service.
• Participate in hotel events, daily shift briefings and training sessions to continuously develop professional skills.

Required profile

• Proactive and attentive with a genuine passion for hospitality.
• Excellent communication and interpersonal skills.
• Strong problem‑solving ability and flexibility to adapt to guest needs.
• Team‑oriented mindset and willingness to build harmonious relationships across departments.

Required skills

• PBX system