Guest Services Manager

About the role

Yas Plaza Hotels on Yas Island is seeking a Guest Services Manager to lead its front‑office team and ensure memorable experiences for guests. The role combines operational oversight with guest‑centric service improvement.

Key responsibilities

• Supervise, hire, train and schedule the guest service team, managing performance and conducting regular meetings.
• Serve as the primary contact for guest feedback, complaints and inquiries, ensuring timely resolution.
• Monitor satisfaction through surveys and reviews, taking proactive steps to address concerns.
• Oversee check‑in, check‑out, reservations and guest inquiries to guarantee efficient service.
• Coordinate with housekeeping, maintenance and F&B to deliver seamless guest experiences.
• Assist in budgeting for the department, controlling labor and operational costs.

Required profile

• Previous hospitality experience, preferably in front‑office management.
• Strong customer‑service orientation with excellent English communication.
• Highly organized, able to multitask and remain calm under pressure.
• Team player with a proactive attitude and a passion for hospitality.

Required skills

• Performance management
• Check‑in and check‑out processes