Head of Aftersales – Automotive

About the role

The Head of Aftersales will lead Al Ghurair Mobility’s aftersales operations in Dubai, shaping strategy, overseeing service and parts functions, and driving customer satisfaction across insurance, fleet and retail segments. Reporting to senior leadership, the role combines strategic planning, operational management and team leadership to grow the business and introduce new revenue streams such as electric‑vehicle services.

Key responsibilities

• Develop and execute national aftersales strategies to increase business growth and customer satisfaction.
• Manage service operations, parts warehouse, warranty administration and claims across all customer groups.
• Monitor budgets, targets and performance metrics, implementing corrective actions as needed.
• Coordinate with marketing to run service and parts campaigns and with CRM to handle customer feedback.
• Lead a team of aftersales professionals, ensuring training, compliance with ESMA standards and continuous improvement.
• Identify and launch new revenue streams, including electric‑vehicle services, and collaborate with manufacturers on product development.

Required profile

• Bachelor’s degree in Automobile Engineering; MBA preferred.
• Minimum 15 years experience in automobile dealer service, warranty, technical and parts operations.
• At least 10 years in a senior managerial role overseeing aftersales functions.
• Proven ability to drive strategic initiatives, manage P&L and lead cross‑functional teams.