Head of Change and Adoption

About the role

The Head of Change and Adoption leads enterprise-wide change management, business readiness and adoption across transformation, digital, technology, process and operating model initiatives. Reporting to the Director of Business Transformation and Business Excellence, the role works with business leaders, HR, Technology, Communications and transformation teams so employees are prepared and supported to adopt new systems, processes and ways of working. It also builds organizational change capability and sets measures to assess readiness, adoption and the realization of transformation outcomes.

Key responsibilities

• Lead the development and implementation of the change management and adoption strategy, framework, methodologies, tools and standards.
• Run change and adoption activities across major transformation, digital, technology, process and operating model initiatives.
• Carry out change impact and business readiness assessments and develop targeted change plans covering stakeholder engagement, communications, learning and resistance management.
• Integrate change requirements into program and project plans, solution design, implementation and post-implementation activities.
• Lead learning, knowledge and user enablement with HR, Learning & Development, Technology and business teams, and identify adoption risks and recommend mitigations.
• Set up dashboards and reports on readiness, engagement, learning effectiveness, usage, behavioral adoption and sustainment, and run post-implementation reviews.
• Build change capability through methodologies, toolkits, guidance, training and change champion networks, and advise the Director and senior management.
• Lead, coach and develop the Change & Adoption team, which has two direct reports.

Required profile

• Bachelor's degree in Business Administration, Organizational Development, HR, Psychology, Information Systems, Technology, Change Management or a related discipline.
• 10-15 years of relevant experience, including 5-7 years in a leadership role, in change management, business transformation, digital transformation or organizational development.
• Proven experience leading change and adoption for complex enterprise transformation programs.
• Desirable: Master's degree in a related discipline.

Required skills

• Expert-level change management, readiness assessment, stakeholder engagement, resistance management and adoption measurement.
• Advanced digital adoption and user enablement, and integration of change into program and project delivery.
• Strong leadership, stakeholder management, influencing, communication, analytical, facilitation and problem-solving skills.